FREQUENTLY ASKED QUESTIONS
How much does the new virtual platform cost?
Our new virtual platform is INCLUDED with YMCA of Indiana County college student, young adult, adult, family, single-parent family, senior, and senior family membership categories. To create your account, please click here, complete the information, and a Y staff member will email you.
I am having trouble navigating the platform, help!
Please contact email@example.com to ask questions about platform navigation. For Y specific questions, like programming suggestions, contact Dan Roan, our virtual platform staff ambassador with questions.
Can I access live classes from Y instructors and instructors of other organizations?
This functionality will become available Wednesday, January 20.
Why are you stopping the ZOOM class experience?
YMCA of Indiana County recognized both prior to and during the COVID-19 pandemic, that adults and families need virtual wellness opportunities to support their busy, active lifestyle. Our investment in this new, professional, high-quality virtual platform demonstrates our commitment to YOU, our members, who need immediate access to wellness, based on YOUR personal schedule. Through our partnership a virtual wellness online platform, members have on-demand access (with live access coming soon!) to YMCA of Indiana County instructors and instructors from across the globe. Plus, way above and beyond ZOOM, members can set personal health goals, schedule classes, and most of all – access 1000s of class opportunities from 45 different wellness categories!
Why does it not look like the ZOOM format?
In respect to members’ privacy, the Zoom standard of being able to see everyone participating in the class is not part of our new virtual platform.
How often will the class library be updated?
The YMCA on-demand library will be updated with classes each Friday. You can take classes with YMCA of Indiana County instructors and instructors from across the globe whenever you access the platform.
Can I see the virtual platform on my television?
There are a few ways to connect to your TV from a mobile device. You can use a wired connection (more information here). Or depending on your device, you can also stream classes directly to a smart TV.
Devices can cast to Chromecast enabled devices and have the ability to use Apple’s native Screen Mirror feature.
Versions higher than 4.3.6 are able to cast to the following devices:
- Fire TV Stick
Due to the variety of devices and operating systems we recommend consulting the help documents or website associated with your specific mobile device and/or smart TV.
I live in another state and have been enjoying your free classes. How can I get access to your instructors?
By joining as a member of YMCA of Indiana County, you gain access to our new, virtual platform. Please click here to join us today.
Will I still have access to the free, live videos currently found on your website?
We will retain a small number of recorded classes on our website, but all new and/or updated classes will be found exclusively on our new, virtual platform.
What if my teen with a teen membership wants to participate in the new virtual platform?
Youth and teens can have access to our virtual platform through a family membership. Please contact your branch if you wish to upgrade your membership!
I have a Silver Sneakers membership and love your online classes. Can I access your new virtual platform?
Please call us so that we can speak with you regarding your virtual program options. In the meantime, we welcome our Silver Sneakers members to participate in classes offered at our facility.
Can Middle School Initiative members access the virtual platform?
The virtual platform is only accessible to members with a full, family membership or adult memberships. Please visit the Welcome Center or call us to upgrade your child’s middle school membership and receive a reduction in the membership fee based on their free membership.